This app is meant for a small team to track topics that they need help with, so that they can keep track of them until their next one on one meeting with their manager. The benefit of tracking that in here, instead of manually, is that the manager can have insight ahead of time about what issues are coming up for his or her employees for earlier intervention for more important things.
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This is meant to tighten the feedback loop between the frontline employees and their manager so that nothing falls through the cracks and problems are identified as early as possible.