Searching for a Efficiency Tool
New Orleans is known for big events from Mardi Gras to 10 Super Bowls over the years. During these events the population of New Orleans can swell from 500,000 residents to well over a million with visitors. Keeping the public safe is the job of New Orleans 9-1-1, a centralized hub of 16 support staff and 150 tele-communicators who coordinate Police, Fire, and EMT response. It's a 24x7 job with a lot of responsibility, and it begins long before a call comes in.
In 2017, shift management became a focal point for change. Manual, frequently updated scheduling books, that were prone to errors and not always current, were causing last-minute staffing gaps that required lots of juggling to fill them.