Filling Critical Gaps
COVID-19 put a tremendous and sudden strain on Geisinger’s medical resources. With a nearly 50% decline in outpatient visits, but a greater need in an inpatient setting, Human Resources leadership needed an immediate system to reassign medical staff to address the urgent and shifting health needs of patients.
“We had to figure out a way to fill the gaps where we had greater clinical needs and fill them with people who were not needed in their current job,” said Becky Miller, Associate Vice President of Human Resources. “Some of our nurses, physicians and advanced practitioners had not been in the inpatient setting for some time, so that was our immediate focus. How do we get their skills refreshed and match patients’ needs with the staff that we had?”
LaFeir said the institute had just started to adopt Quickbase to streamline their intake system when everything changed.
Because of Quickbase’s speed to value, LaFeir said her team needed only a week to develop an application that streamlined the reassignment process, minimizing the amount of time it would have taken to extract employee data from an enormous spreadsheet.
“The time saved to not have to have that development team build that automation in that process was significant,” LaFeir said.
Miller said the application allowed managers who needed roles filled were able to submit their needs into a Quickbase application, while other managers would submit available staff. Her team then used the Quickbase application to not only match up skills, but it also helped to as identify where some staff needed retraining, track their progress, and notify employees via email.
Her team, who had to quickly adjust to new responsibilities, has since used the application to reassign more than 2,000 employees.
“It was an overnight change for us,” Miller said. “Emily’s team helped us at 1 p.m. on a Thursday and we were utilizing in on Friday.”