So, we are struggling with help. Just like when people ask me “What is QuickBase” and I answer “It depends. What do you do?”, when a “How do I…?” question comes, the answer typically is “It depends. What are you doing?” How do we structure help to answer this need?
Matt Hart, one of our Intuit Innovation Lab gurus, has been promoting Wiki technology, and, in particular, noted that many open source camps use this technology for help documentation. We are thinking that Wikis could provide us with an answer to our dilemma. The community would be able to collaborate and build out the help documentation with examples based on each of their specific applications. This means that help would not have the one answer on how we imagined a QuickBase feature could be used, but the “complete” answer on how the community has actually used a feature.
I’m thinking that with our active and knowledgeable forum community, this might really work for us. But what’s more important is what you think. Have you used Wikis before? Do you think this could work? Would you participate?Posted in News & Events