Sometimes, a person you thought you'd never see again comes back into your life. Usually, when you deactivate a user account, you don't expect that person to need access to QuickBase ever again. But life is full of surprises, and you may find that you need to reactivate a user account you deactivated.

QuickBase doesn't let just anyone deactivate or reactivate a user's account. Only a Billing Account Administrator who owns the email address of the user has this power.

How do I know whether or not I own the user's email address?
While you may know that your company owns a particular email domain (like @samplecompany.com, for example), the real requirement here is that QuickBase knows it. Otherwise, the program won't let you deactivate a user. To see if QuickBase recognizes you as the owner, the Billing Account Administrator can look on the Manage Billing Account Summary page. (To get here from the My QuickBase page, select Manage your billing account.) At the bottom of the Summary tab, within the Company Info section, see if the domain is listed under "email Domains." If the domain appears, you have the right to deactivate the user account. If the domain isn't listed here and you know that you own the user's email address, submit a request to Quickbase to have the domain added to your account. That way, you'll be able to deactivate users easily in the future. To enter a request, click the name of your company. On the left side of the page that appears, click the Edit email Domains link. Type your domain name in the box that appears and click the Send Request to an Application Specialist button.

To reactivate a user account:

1. On your My QuickBase page, click Manage your billing account, and then click the Users with Access tab.
2. On the left side of the page, click the Reactivate Users link.
   A list of deactivated users appears.
   Note: If your company has more than twenty users, you'll only see a search box. Enter the screen name or email address of the user you want to reactivate and click Find.
3. Locate the user you want to reactivate.
4. Click the Reactivate button to the right of the user's name.

Related Topics

• Deactivating a User Account
• Deny a User Access to Your Billing Account
• About Adding Users

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