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QuickBase relies on email addresses to identify user accounts. When QuickBase user accounts are created, they are initiated and confirmed via an email address. Sometimes a user may inadvertently create two or more accounts, each having a different email address. This can easily occur when users change companies and email addresses.

February 5th, 2009 - 6:02 PM

In order to clean up your user accounts, you'll need help from the Customer Care team to remove the usernames you no longer want. They'll also be able to review any apps you own or have access to under each user, and consolidate them under a single login.

February 5th, 2009 - 6:02 PM

If you have used one e-mail address to create several QuickBase accounts, then you need to specify which account you want to associate the email address with. The account you specify becomes your default account. Whenever, you or another QuickBase user enters your email address (for example, when you sign in or someone shares an application with you), this is the account to which it refers.

February 5th, 2009 - 6:02 PM

Currently, you cannot combine two user accounts into one. You can however, make one of them your primary. This means that when someone grants you access to a QuickBase (using the email instead of the screen name) or sends an email, it always refers to the primary account.

In order to make an account the primary one, please go through the following steps:

February 5th, 2009 - 6:02 PM

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