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Lookup field

Given how the formula was constructed, I suspect either the lookup field or the snapshot of causing the issue you're seeing. Look at the data by creating a report in the Quotes table showing the lookup field, the snapshot field, and the formula field. Then create a report in the Customer table to look at the Customers and the number of quotes they've been issued. If those investigations do not reveal the source of the behavior you're seeing, you may want to contact Customer Support for help in troubleshooting the formula.




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