• Persuading Employees to Embrace Process Improvement

    Process changes may be confusing and even frightening to teams, but leaders can use persuasive techniques to break down those barriers.

  • Begin the Process Improvement Journey With Repeatable Processes

    It’s really easy to avoid making process changes in a company that feels like “if it ain’t broke, don’t fix it.” After all, dedicating time and effort to making business changes can be expensive.

  • Steve Spear on Process Improvement — Avoid Zombie-Like Thinking

    Today’s leaders need to be far more proactive and intentional about not only pursuing process improvement but making it a distinctive part of their leadership approach.

  • 14 Process Improvement Problems to Avoid

    When undergoing process improvement, understanding your process from start to finish is the best way to prevent certain inevitable problems from occurring.

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  • Eliminating Manual Processes Could Save Healthcare Industry $8…

    An industry-wide transition to replace manual processes with electronic, real-time transactions is reducing the cost of doing business in healthcare and meaningfully impacting efficiency, productivity, and data quality.

  • How Starwood Hotels is Making Process Improvement Part of its DNA

    An interview with Brian McGuire, VP Operations at Starwood Hotels, on how to bring about sustainable business transformation and process improvement.

  • 10 Process Improvement Questions Business Leaders Should Ask

    Process improvement is more than knowing there’s a better way. 10 important questions business leaders must ask before taking action.

  • On the Fence: IT Pros Decide What to Do With Legacy Systems

    IT leaders including Miami-Dade County database manager Sue Camner, Wal-Mart CIO Karenann Terrell, and NSM Insurance Group CIO Brendan O’Malley, share views on legacy IT challenges.

  • Process Improvement Playbook
  • How to Know When You’re Ready for Process Improvement

    What are the indicators a process improvement initiative should kick off and how do you keep the effort moving once in place?

  • Five Phases for PMO Leader Success in the First 100 Days

    Got a new PMO? New Gartner report shows how to quickly earn credibility and prove your value in the first 100 days.