Teams that don’t come up with more viable approaches and ideas for customers will be edged out by the competition.
To improve the customer experience, companies need to ensure that their employees are likable.
The pressure to turn out new products is prompting companies to turn to outside partners to develop innovative ideas, but doing so comes with risk.
Digital networks are changing the world of business. 10 principles for creating digital network value for any company.
Michael Docherty, CEO, Venture2, learned a lot about innovation while part of the turnaround team at Sunbeam Corp. What it takes to embrace transformative innovation.
Before jumping on the customer experience bandwagon, companies need to make sure they’re not about to make decisions that will do more harm than good.
A veteran and professor of operations shares his wisdom and best practices for digital transformation that makes sense – even for those outside IT.
An interview with Brian Solis, principal analyst at the Altimeter Group, on the importance of a holistic view of customer experience.
Here are eight mandates of modern customers you must heed if you want to remain competitive.
Common sales terms definitions for those who wonder what the salesforce is talking about.