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    Where do you find the best places to improve processes and make your department a model of efficiency?

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    It’s important to thoroughly vet a process before going to all the effort of improving it. Checking in

  • How To Develop Metrics For Your Business Processes

    Rick Smith, Director of Business Analysis and Process Improvement at Yale University (aka “The Metrics Guy”) provides advice on how to get value from measuring your processes.

  • Are Your Business Processes Too Complex?

    Here’s the thing about many business processes: one person is usually in charge of the initial design, and

  • 5 Step Digital Transformation Roadmap for Operations
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    In 2010, Netflix made a very bold move. It decided to completely move all its Internet media streaming