• Digital Transformation is in the C-Suite’s Blind Spot

    Do your high-level executives know what’s really going on in your organization? Regarding digital transformation and other high priority initiatives, the answer is most likely, "No," according to two recent surveys.

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  • How Starwood Hotels is Making Process Improvement Part of its DNA

    How Starwood Hotels is Making Process Improvement Part of its DNA

    An interview with Brian McGuire, VP Operations at Starwood Hotels, on how to bring about sustainable business transformation and process improvement.

  • Use Better Service Design to Transform Customer Experience

    In order to deliver a better customer experience, try putting more effort into service design.

  • Team Productivity – Stories of the Week

    Why you wrongly feel busy all the time; why it’s harder to get feedback later in your career; and how one company is making remote work, work.

  • Author Kevin Kelly on How the Future of Business Relies on the…

    Kevin Kelly, former executive editor of Wired, shares what he believes leaders should know about the world’s inevitable digital transformation.

  • Eliminating Manual Processes Could Save Healthcare Industry $8…

    An industry-wide transition to replace manual processes with electronic, real-time transactions is reducing the cost of doing business in healthcare and meaningfully impacting efficiency, productivity, and data quality.

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  • 9 Ways to Improve Customer Experience and Be More Likable

    To improve the customer experience, companies need to ensure that their employees are likable.

  • Team Productivity – Stories of the Week

    Here’s a look at three interesting stories currently in the news with ramifications for your team’s productivity. 1.

  • How to Improve Remote Team Collaboration

    Collaboration is critical for any business to be successful, yet the growing number of remote workers can make it more difficult. Tips for teams and managers on how to stay collaborative across the miles.

  • 10 Process Improvement Questions Business Leaders Should Ask

    Process improvement is more than knowing there’s a better way. 10 important questions business leaders must ask before taking action.

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  • Rohit Lal on How Democratization of Technology Spurs Innovation…

    An interview with Rohit Lal of CONA Services, a Coca-Cola System Company, on how democratization of technology spurs innovation in the Coca-Cola System.

  • Team Productivity – Stories of the Week

    Ways to be productive at work after vacation; how political talk at work is impacting team productivity this election year; and how to spend less time in meetings.