Their roles may differ, but many of their challenges are the same. Here are five people poised to benefit greatly from digital operations automation and consolidation.
The recent QuickBase EMPOWER user conference (#EMPOWER2016) is one event where you’ll meet all sorts of people interested in more efficient digital operations. Here are five examples of folks you might find roaming the halls.
Our first contact is a training manager at a multi-national insurance company. He has a current learning management system (LMS) to which over 10 groups from each country contribute content. The only trouble is, the LMS only stores content, and the training manager requires a way to track authors and their development hours and skillsets. Because executive managers can’t see the data in a centralized location, they can’t easily resolve issues that arise: if a piece of content is delayed, who has a legitimate holdup and who’s just making excuses? If a client has an issue, what’s the right way to respond? Our training manager needs a new tool that offers a comprehensive view of all content creation, standardizes creation processes, runs high-level reports easily, and offers enough flexibility for some level of customization by country.
Our next connection point might work for a mid-sized food manufacturer. She’s an experienced businessperson who has used many CRM applications including Salesforce. Although she has access to plenty of IT resources, she doesn’t want a system that’s generic and inflexible – set up for IT’s convenience in managing multiple business units. She also doesn’t want an off-the-shelf solution that’s mainly concerned with reporting for top-level executives. Rather, she wants to build a CRM that’s specifically designed, configured, and optimized with her team members – and the work they need to do on a daily basis – in mind.
Contact #3 is an IT project manager for a firm that custom builds automotive parts. His projects have implications for people in various functional areas of the organization, and he is currently only tracking pieces of each project in SharePoint. More than anything, he needs a dashboard that will provide a consolidated view of all project workflows, including status, next steps, and notifications. Yet, even though he has great IT skills, this tool must be built in a manner that’s easily accessible to executives and factory and warehouse staff.
Service Operations Manager
This manager oversees repairs for hundreds of thousands of consumer appliances and is coping with an enormous volume of data currently stored in Microsoft Access and MySQL. One of her critical responsibilities is assessing the products that need the most repairs, because from this information she can determine part failure rates and can decide which suppliers to use (and not use) in the future. However, in her basic database, running the proper analytics and reports is a major challenge. She needs to look at data from a variety of perspectives, and also to import and aggregate it from disparate sources. She also needs to manage her repairs via tracking contacts, phone calls, emails, and future appointments, as well as upload relevant repair documents.
Our final interaction might be with a facilities manager who has a large corporate IT group at his disposal. His company serves a wide range of retail clients, both large and small, with a variety of different maintenance needs and an even greater number of contractors vying to address them. He needs a fast and efficient way to manage the registration of their vendors and inbound requests from clients, as well as an easy way to match those requests with the right vendors based on timing, services rendered, and applicable rates. Finally, work orders must be generated automatically, job status tracked, and invoices sent. IT staffers are willing to work with him, but their solution will take a long time to build, will be hard to change, and will only be open to those on the network. He wants some degree of control to develop, manage, and update the solution, and he’s having a hard time finding the perfect fit.
To learn more about the event and why QuickBase users have built over 6,000,000 apps powering huge business results — with no code required, visit the EMPOWER playlist on Youtube or download the Total Economic Impact of QuickBase study by Forrester.Posted in Citizen Development, Democratization of IT, Rapid Application Development | Tagged analytics, automation, big data, Collaboration, communication, CRM, customization, dashboard, Database, flexibility, IT, line of business, managing teams, process improvement, rapid application development, Reporting, troubleshooting