As companies focus more on quick IT solutions to achieve goals by using the cloud and deploying citizen developers across the organization, the role of IT team members must become flexible while still protecting and supporting the organization. That means the role of the IT staffer must change to remain relevant.
Team member roles will likely move away from requiring purely technical skills typically required for managing and supporting technology to a more integrated model with greater emphasis on business skills to manage technology services and support the business.
Here are five ways the typical IT role will need to shift to move into the future.
In today’s business environment, leaders and managers from any department across the enterprise have the ability to purchase an app and put it to use right away to solve their business problem. Often, IT is totally out of the picture until after the fact. Most of the people buying these new solutions don’t have the experience needed to properly vet the solution and negotiate good agreements for the company. The Technology Advisor can bridge the gap by providing purchasing advice and negotiation skills that will ensure the company gets the best deal possible.
Business Data Specialist
Now, more than ever before, companies have a deluge of data to sort through from a variety of sources. The Business Data Specialist role will be responsible for helping business units and company leaders identify what data is important to track and creating (or helping citizen developers create) valuable tools to interpret the data and use it to track business outcomes. This role will be an expert in gathering, consolidating, interpreting and reporting data from many sources to track all aspects of business performance.
As more cloud applications are implemented across the enterprise, it’s important to note that many of these cloud-based systems must pass data back and forth to each other and to the customer’s legacy systems. Since many of these cloud applications are negotiated and purchased outside of the IT department by line of business leaders who aren’t familiar with integration and compatibility issues, the Cloud Integrator role will fill that gap. This role will need to have a strong background in traditional IT systems and understanding of cloud based technology.
Security has always been a priority for IT, and the issue is heightened in today’s business technology environment. With so much access being in the cloud and from a variety of devices, the risk for vulnerability is great. Although security breaches at smaller companies don’t typically make the news, every business is at risk. Along with user issues like weak passwords, viruses, and malware, ensuring corporate firewall and data security will require a full time role to keep the enterprise safe.
Business Collaboration Analyst
Business Analysts have been a familiar role in IT, and will continue to be a mainstay for the future. However this future role will require the business analyst to be a “super” analyst who not only understands technology and can relate it to business language, but must also be an excellent communicator, collaborator, and change agent. Current IT techs who have strong business relationships would fit well into this role.
Posted in Business & IT Alignment, Citizen Development, Democratization of IT | Tagged app integration, Citizen Developer, cloud integration, IT, Role of IT